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Telephone Monitor
Telephone Monitor

This product helps evaluate the training of telephone operators or telemarketers. The audio from up to three handsets is routed to the TAMS unit and a central monitoring office can call the unit to listen to any of the three handsets. Typically the monitoring office uses a PC to autodial all of the deployed TAMS units and automatically record the audio. That audio is then later evaluated to determine the effectiveness of the training of the operator.


The TAMS employs an embedded controller coupled with a telephone interface and audio switching circuitry. Selecting the desired audio channel is accomplished using DTMF signaling from the monitoring office.

Control Interface Adapter Radio Informer

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